Find all the details you need about memberships, entries, prizes, and more in our FAQ section. From how to enter to when we draw winners, it’s all here!
Frequently Asked Questions
General Questions
What is Sunsets Travel Club?
Sunsets Travel Club is a membership-based competition site where members can win fantastic travel prizes, including holiday packages, experiences, accessories, and shopping vouchers.
How does Sunsets Travel Club work?
By joining one of our membership tiers, members gain accumulating entries into all major promotions and exclusive monthly draws, boosting their chances of winning.
Is Sunsets Travel Club a travel agency?
No, we do not book travel. Our memberships provide access to travel promotions only.
Contact and Support
How can I contact Sunsets Travel Club?
Reach us via our contact form, social media, or email at admin@sunsetstravelclub.com.au.
What support is provided for winners?
We’ll arrange prize collection through an independent travel agent, but additional trip planning services are not offered.
What if I have further questions?
Our live draw is streamed on Instagram at @sunsetstravelclub.
Account and Billing
How do I change or cancel my membership?
Manage your subscription through your account settings.
What payment methods are accepted?
We accept all major credit and debit cards, plus Apple Pay and Google Pay.
Is my payment information secure?
Yes, payments are securely processed through Stripe, our encrypted provider.
Membership and Entries
How do I enter a promotion?
Members are automatically entered, while non-members can participate by purchasing short-term membership packages.
What are the membership tiers?
We offer three membership levels, each with unique benefits and entry rates.
Do entries accumulate monthly?
Yes, increasing your chances with each month’s membership
Can I choose a cash prize instead of the travel package?
Please refer to each promotion’s terms to see if a cash alternative is available.
Who is eligible to enter?
Australian residents aged 18 and older can enter.
When will entries close?
Entry deadlines are outlined in each competition’s terms on our website.
When will the prize be drawn?
Winners are drawn live on Instagram, with times and dates provided on each competition page.
How are winners chosen?
Our draws are conducted by randomdraws.com.au, an independent, government-approved service ensuring fair results.
Additional Information
Where’s my entry confirmation?
A confirmation email with your entry details is sent automatically. Check your junk folder, or contact us if it hasn’t arrived.
How do I check results?
Results are posted on our social media and on the ‘Winners’ tab on our website following the live draw.
Do I have to be present at the draw or live stream?
No, winners are contacted via phone, email, or text.
Can I enter multiple times?
Yes, all membership levels include multiple entries per promotion.
Who can sign up for membership?
Anyone aged 18+ living in Australia can join our membership packages.
